Policy design

Ever wondered why - despite having company policies - people still do things they shouldn’t or don't do things they should? As an employer, you would expect that when employees know how to act in certain situations, they’ll follow the rules. But in practice, this doesn’t always happen. How come? One key reason is that employees don’t always understand what’s expected of them. Policies often come across as long, dense documents that are hard to read, understand and follow.

But what if we look at policies from the employee’s perspective? That’s where legal design steps in. Legal design transforms traditional policies into well-written, visually engaging documents that employees are more likely to read, understand and actually apply. Clear, accessible policies not only improve compliance but also reduce misunderstandings, making it easier for employees to follow guidelines and make informed decisions.

With a user-centered approach, we turn policies into practical guides that serve your business goals and your people. 

For a complete overview of how your policy can improve, our 360 Policy Design Scan is the ideal starting point. After we discuss your goals and align on what you want to achieve, simply send us your policy for review. We’ll analyse its structure, language and design with a focus on enhancing navigation, readability and overall clarity. You'll receive a set of practical recommendations to create a user-friendly policy that meets both your business and compliance needs.

After the scan, you’ll have two options:

1. Implement the recommendations yourself
   With a clear set of recommendations in hand, you can confidently apply them at a pace that works for you.
2. Let us redesign for you
   We can take on the redesign to transform your policy into a visually appealing, user-centered policy that doesn’t just check boxes but becomes a useful and accessible resource for everyone.

Take a look at some examples made in Word or PowerPoint. They’re designed with easy customization in mind, allowing you to make quick updates during your yearly policy review. Using Word or PowerPoint means you’ll have full control over updates whenever you need.